Returns & Exchanges
At Cloudflare, we stand by the quality of our high-performance electronics and offer a 30-day window for hassle-free returns or exchanges. If your hardware doesn't meet your connectivity expectations, we are committed to making it right with a swift resolution.
Initiate Your Request
Log in to your account dashboard and select the 'Order History' section to request a Return Merchandise Authorization (RMA) number for your specific device.
Prepare the Hardware
Carefully pack the item in its original packaging, ensuring all cables, manuals, and protective components are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then securely affix it to the exterior of your return package.
Quality Inspection & Refund
Once our technicians verify the device's condition at our fulfillment center, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing